Please read these terms of sale carefully.

In these terms of sale, “we” The Design Surgery Limited [and “us” and “our” will be construed accordingly]; and “you” means our customer or potential customer for products [and “your” will be construed accordingly].

Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

[a] You must add any of the products you wish to purchase to your shopping cart, and then proceed to the checkout; you will then be transferred to the PayPal website, and PayPal will handle your payment;

[b] We will then send you an initial acknowledgment; and

[c] once we have checked whether we are able to meet your order, we will either send you an order confirmation [at which point your order will become a binding contract] or we will confirm by email that we are unable to meet your order.”

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by looking over your order. You may correct those input errors before placing your order by editing your order before confirmation.

The products

Digital framed artwork canvas. See also descriptions of each item on website.

Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sales procedures so that a product's correct price will be stated when you pay for the product. In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

Payment for all products must be made by card payment through PayPal.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

Your warranties

You warrant to us that:

[a] you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

[b] the information provided in your order is accurate and complete;

[c] you will be able to accept delivery of the products.

Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days on receipt of payment and the date of our order confirmation.

Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
[a] delivery of the products; and
[b] receipt by us of full payment of all sums due in respect of the products [including delivery charges].

We will be entitled to recover payment for the products even where ownership has not passed to you.

Statutory rights

Nothing in these terms of sale affects your statutory rights [including your right to receive a refund in respect of any defective product we sell to you].

Limitations of liability

Nothing in these terms of sale will limit or exclude your or our liability for:
[a] death or personal injury caused by negligence;
[b] fraud or fraudulent misrepresentation; or
[c] any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses [including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time].


Our products may not be returned under this policy due to:
[a] any product made to your specification;
[b] our products are made to order.

General terms

Images of products on our website are for illustrative purposes; actual products may differ from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of our Limitations of liability section: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

About us

London Design Agency is a tranding name of ‘The Design Surgery Ltd”

The Design Surgery is a London based graphic design and branding agency.

At The Design Surgery, we pride ourselves on our in-depth knowledge of visual communication, brand awareness and targeted design. We examine the boundaries of our clients requirements, revealing a brand's purpose and personality. By identifying the role in which a brand should play, we are able to grasp an accurate understanding of the links between business, brand and consumer. Design can have a profound effect on how we feel both mentally and physically. By tapping into the psychological responses to visual communication, we are able to reach your clients at an unconscious level, creating a strong relationship between your brand and your client.

Who we are

We are a creative agency that thrives on contemporary design. We are graphical surgeons, passionate problem solvers, emotionally and ethically driven.

We are a small, modest agency, who understand the importance of client relations. We believe that by having a small and dedicated team we are able to give far greater attention to our clients, creating strong, long lasting relationships. By always going that step further and giving great customer service, we guarantee many added benefits that you so rarely enjoy with larger organisations.

What we do for our clients

As your creative agency we are here to improve your image and empower your business to connect with your customers. We are here to give you presence in the world, amplifying your message and strengthen your position within your market. By raising your company's profile through multilateral thinking and seductive design, we endeavor to increase sales and raise awareness, setting you apart from your competitors.

Print design

With our combined knowledge of cutting edge design, branding, marketing and public relations, we are able to offer complete solutions for your business's needs. We are here to work along side you to amplify your message in any format necessary, helping position your brand for short-term impact and long-term value.

Specialist Graphic Design skills

Corporate identities,branding, advertising campaigns, brochure design, flyer design, direct mail campaigns, illustration, photo-real illustration, folder design, post card design, large format graphics, typography, CD/DVD sleeve design, magazine design and layout, book cover design, annual reports, corporate guidlines, ebooks, catalogue design, poster design, canvas design, banner ad design, packaging, merchandise, wallpaper, clothing, newsletters, exhibitions, leaflets plus much more.

Web design

With the world wide web ever-evolving, it is a challenge for any organisation to keep up with the technological advances of the internet. This is why we are here. With our collective of designers, web developers, programmers and marketeers, we are able to approach the digital world from a fresh angle, not only enabling us to access the resources needed to gain an accurate understanding of your needs, but by involving all the skills necessary to make a difference to your project.

Specialist Website Design skills

Brochure Websites, eCommerce Websites, Content Management Systems [CMS], eMarketing, Flash Websites, Search Engine Optimisation [SEO], Joomla Websites, WordPress Websites, Drupal Websites, CubeCart Websites, Website Templates, HTML, XHTML, CSS, XML, ASP, PHP, MySQL, S-HTTP, JavaScript, Flash, ActionScript.


The internet is the most far reaching of all the marketing media, making eMarketing [or internet marketing] integral to many successful businesses.

With the use of good eMarketing you can take advantage of the many unique benefits of the web. From lower investments for the distribution of information to instant responses and statistic reports, eMarketing is a cost-effective, impressionable medium with a fast, unique ability to focus on a global audience.

Let us help you create a comprehensive strategy that synergises your company's business model and sales goals with your website and corporate brand. By delivering your message to your sector through the correct platform of advertising, media, and design, you will create a positive and lasting impression.

Mail Marketing online email marketing tool

Take advantage of our online eMarketing software that gives you the control of your internet marketing decisions. Mail Marketing is a powerful, all-in-one email marketing tool that’s incredibly easy to use. From building a mailing list and creating personalised newsletters, to measuring campaign results and sending automated follow up emails - you can manage it all using only your web browser!

All this and more can be achieved with an annual subscription to Mail Marketing.
To learn more about the many features that Mail Marketing has on offer, call us on 020 7790 7819 and find out how you can start using one of the most successful marketing methods available.

Mail Marketing features

Simple, user friendly intuitive software to manage your campaigns. Runs from a low cost hosting account or your existing web server so you don’t drain local resources. Log in from any computer.
Built in newsletter/flyer creator and editor. Built in subscription form creator.
Extensive list management. Extensive personalisation and filtering options.
Send follow up custom personalised autoresponder’s.
Multiple mailing lists.
Handles large and small databases.
Personalised: the message can be fully personalised according to the recipient’s profile for maximum impact.
Automatic tracking of opened mails and clicked links.
Automatic remove and bounce handling.
Easy data import and export. Fast and stable.


Corporate events can be one of the most strategic marketing and communication tools used by companies of all sizes. From corporate entertainment and client hospitality through to trade shows and conferences, companies stage or attend events to help them network with clients, potential clients and colleagues.

At The Design Surgery we understand how important it is to have a successful, memorable function. With our many years of combined skills and knowledge in design, marketing, public relations and event organisation, we are able to take your project from initial idea through to your final event with little need for outsourcing, saving you time, money, and frustration.

Canvas art

Our contemporary canvas art prints and large wall coverings bring any dull and boring wall to life. Our canvas art prints have been printed onto the highest quality artist grade canvas using the best UV resistant inks, making them an excellent focal point in any home or business.


Please click on the link below to enter The Design Surgery’s clothing store ‘sauce’. Our online clothing and merchandise store offers many high quality, contemporary products with satisfaction guaranteed. If you are after something a little more customised, please contact us or send us a brief with your project details. To view our store please visit: www.thesurgery.spreadshirt.net.

To browse The Design Surgery's website visit:
Web: www.thedesignsurgery.co.uk



London Design Agency.
A 'The Design Surgery Ltd' Trading Brand.
20 Belsham Street.
London. E9 6NG. United Kingdom.

Telephone: +44 (0) 7940 283 570
Email: info@londondesignagency.com
Web: www.londondesignagency.com